1.Introduction
TieUpDeal ("we," "us," or "our"), operated by TieUpDeal Technologies Pvt. Ltd., is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, store, and safeguard your data when you use our website, mobile application, and related services.
By accessing or using TieUpDeal, you consent to the practices described in this policy. If you do not agree with any part of this policy, please refrain from using our services.
2.Information We Collect
We collect information in the following ways:
Information you provide directly:
- Account registration details (name, email, mobile number, date of birth)
- Identity documents for KYC (PAN, Aadhaar, passport) for regulated products
- Financial information required for loan or insurance applications
- Payment details (processed through PCI-DSS compliant gateways; we do not store full card numbers)
- Communication records when you contact our support team
Information collected automatically:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, clicks, search queries)
- Location data (city/state level, only with your permission)
- Cookies and similar tracking technologies (see Section 4)
3.How We Use Your Information
| Purpose | Legal Basis |
|---|---|
| Providing and managing your account | Contract performance |
| Processing insurance, loan, travel, or shopping transactions | Contract performance |
| KYC and identity verification for regulated products | Legal obligation |
| Sending service updates, e-receipts, policy documents | Contract performance |
| Personalising product recommendations | Legitimate interest / Consent |
| Fraud prevention and platform security | Legitimate interest |
| Marketing communications (opt-in) | Consent |
| Analytics and platform improvement | Legitimate interest |
4.Cookies
TieUpDeal uses cookies and similar technologies to enhance your experience. These include:
- Essential cookies: Required for the platform to function (login sessions, shopping cart).
- Analytical cookies: Help us understand how users interact with TieUpDeal (e.g., Google Analytics).
- Functional cookies: Remember your preferences (language, location).
- Marketing cookies: Used to deliver relevant advertisements (only with your consent).
You can manage cookie preferences through our Cookie Settings panel or your browser settings. Disabling certain cookies may affect platform functionality.
5.Third-Party Services
To provide our services, we share necessary information with trusted third parties including:
- Insurance companies (to bind policies, process claims)
- Banks and NBFCs (to process loan applications)
- Airlines, hotels, and travel service providers (to fulfil bookings)
- Payment gateways (Razorpay, PayU) for transaction processing
- Cloud infrastructure providers (AWS, Google Cloud) for data hosting
- Analytics providers (Google Analytics) for platform insights
All third-party partners are contractually obligated to protect your data and use it only for the stated purpose. We do not sell your data to advertisers or data brokers.
6.Data Security
We implement industry-standard security measures to protect your data:
- 256-bit SSL/TLS encryption for all data in transit
- AES-256 encryption for sensitive data at rest
- PCI-DSS compliant payment infrastructure
- Regular third-party security audits and penetration testing
- Role-based access controls and multi-factor authentication for employees
- 24/7 security monitoring and incident response protocols
7.Your Rights
Under applicable Indian data protection law, you have the following rights:
- Right of Access: Request a copy of the personal data we hold about you.
- Right to Correction: Request that we correct inaccurate or incomplete data.
- Right to Erasure: Request deletion of your data, subject to legal and regulatory retention obligations.
- Right to Portability: Receive your data in a structured, machine-readable format.
- Right to Withdraw Consent: Withdraw consent for marketing at any time via account settings.
- Right to Grievance Redressal: File a complaint with our Data Protection Officer.
To exercise any of these rights, email us at privacy@tieupdeal.com. We respond within 30 days.
8.Data Retention
We retain your data for as long as your account is active or as needed to provide services. Specific retention periods:
- Account data: Duration of account + 3 years post-closure
- Insurance KYC records: 7 years (IRDAI requirement)
- Financial transaction records: 7 years (RBI requirement)
- Travel booking records: 3 years from travel date
- Marketing preferences: Until withdrawn
9.Children's Privacy
TieUpDeal's services are intended for users aged 18 and above. We do not knowingly collect personal information from individuals under 18. If you believe a minor has provided us with their data, please contact us immediately at privacy@tieupdeal.com and we will delete it promptly.
10.Contact Us
For any privacy-related queries, requests, or complaints, please contact our Data Protection Officer:
- Email: privacy@tieupdeal.com
- Post: Data Protection Officer, TieUpDeal Technologies Pvt. Ltd., Level 4, TUD Tower, BKC, Mumbai – 400 051
- Response time: Within 30 working days
We may update this Privacy Policy periodically. Material changes will be notified via email or a prominent notice on our platform. Your continued use of TieUpDeal after changes constitutes acceptance of the updated policy.